Stunning views, comfy beds, fantastic customer service. None of it matters if you can’t guarantee a safe environment for your hotel guests.
Security is a major part of running any hotel or hostel but with such a high turnover of people every single day, it can be easy to let standards slip.
A single incident that occurs on your premises that could have been avoided with a more effective security plan in place is enough to do serious damage to the reputation of your establishment and it will be much harder to attract visitors in the future.
Here at www.select-solutions.co.uk we help maximise security for a huge array of different commercial clients, including hotels, hostels, B&Bs and more. In this guide, we have compiled a list of some top security tips for companies in the hospitality industry. Bear these in mind when developing your hotel security strategy and you will create a safe haven where guests can relax and enjoy the stunning rooms you have to offer without worrying about themselves or their possessions.
Install CCTV
CCTV in common areas such as receptions and hallways are a security essential for any hotel. With constant movement in and out of the property, a CCTV system will allow you to identify suspicious activity anywhere on the premises from one central location.
Even the most highly trained and experienced security guard will have a tough time spotting suspicious behaviour in a crowded hotel lobby and having guards situated in every single communal area simply isn’t a realistic option.
CCTV is the perfect solution, allowing your security team to monitor activity from a nearby location and response to incidents in real-time if they do occur. The sight of CCTV alone will deter most criminals as well as reassuring hotel guests that no-one will be able to enter the property undetected and allowing them to relax and enjoy their stay.
Install electronic locks
Modern electronic locks will automatically change the combination each and every time a new guest arrives, making breaking into a room much more of a challenge than with a traditional lock and key set-up. If a guest loses their key card and requests a new one the room should be rekeyed immediately to ensure that if the lost key is discovered by someone with ill intentions is will be useless to them.
Install a deadbolt and peephole
Even if your electronic lock is state-of-the-art, installing a deadbolt will provide your guests with added peace of mind that they are safe whilst they are asleep inside your hotel.
A peephole is an essential for any hotel door, allowing guests to verify the identity of a visitor before allowing them access.
Educate your staff
Once you have optimised your security practices you need to ensure that they are implemented effectively.
Your staff are the key to this so make sure that they are all fully aware of their obligations and responsibilities in regards to security on the site when they are working.